Terms of Service

Article 1. Purpose
The purpose of these Terms of service is to stipulate the rights and obligations between Tae Sung S&E (hereinafter referred to as ‘Company’) and customers and other necessary matters when using the ‘Virtual Class’ service provided by ‘Company’.

Article 2. Definition of terms
The definitions of terms used in these terms of service is as follows.
1. ‘Virtual Class’ service refers to the software hands-on education platform provided on the ‘Virtual Class’ service(Hereinafter referred to as “Service”) homepage.
2. Customer using the service (hereinafter referred to as Member) refers to who agrees to these terms of service, enters into a service use contract with ‘Company’, obtains an account and uses Service.
3. ‘ID’ or ‘Account code’ means a combination of letters and numbers determined by Member and approved by ‘Company’ for identification and service use.
4. ‘Password’ refers to a combination of letters, numbers and special symbols set by Member for identification and confidentiality protection.
5. ‘Credit’ refers to a payment method that can be used to pay Service charge.
6. ‘Posting’ refers to texts, photos, videos, various files and links in the form of information which are posted on Service by Member.
7. The definitions of terms used in this Terms of service shall be governed by related laws and other general business practices except for those set forth in (1) to (6).

Article 3. Efficacy and Alteration
1. These terms of service become effective when Company posts them through Service’s screen and Member’s agrees.
2. Company may set these terms of service within the scope of not violating related laws and may revise if necessary. In addition, Member who object to the changed terms of service may leave at any time according to the form set by Company.
3. Company may separately determine detailed matters which are necessary for the enforcement of these terms of service.

Article 4. Other regulation
1. Matters not specified in these Terms of service and interpretation of these Terms of service shall be governed by each country’s related or similar Framework Ac on Telecommunications, Telecommunication Business act, Information and Communication, Network Utilization or Information Protection laws or commercial practices enacted by their government.
2. If there are no regulations in the individual terms and conditions, these terms and conditions apply.

Article 5. Request of contract for service
1. When a person who wants to use the service (hereinafter referred to as ‘Applicant’) agrees to these terms of service and applies for use, and the company accepts it, the use contract for Service is validated.
2. Applicant for Service shall enter their real name and actual information when applying for use. If someone else's name is stolen or false information is entered, the rights stipulated in this contract cannot be claimed, and Company can cancel or terminate the contract for this reason.
3. The personal information provided by applicant to Company when applying for use of Service will be protected in accordance with the relevant laws and Company's privacy policy.

Article 6. Approval and restriction of application for use
1. Company accepts the application for use of Service when Applicant agrees to these terms of service and applies for the use of Service unless there are special circumstances.
2. Company may not approve the application for any of the following cases or may terminate the use contract afterwards.
(1) If it is not a real name or someone else's name is used.
(2) If false information is provided or the information which Company doesn’t require is provided.
(3) If it has an intention of using Service for unjustifiable purposes, such as illegal or illegal activities.
(4) If approval is impossible due to attributable reasons of Applicant for Service use, or if the application is made in violation of other regulations.
(5) If there are arrears for other services of Company.
(6) If there is a history of overdue payment or bad use.
(7) If it is impossible to provide Service due to technical reason.
(8) If it is judged to be inappropriate to accept for other reasons similar to subparagraphs 1 through 7.

Article 7. Change of Service
1. Company can add or change the type of service, information and etc.. Then, Company can notify Member with regards to the contents through Company's Service homepage or other methods.However, this section will not be applied if the change affects adversely Member’s rights and obligations.
2. If Service is abolished, Company may abolish Service setting a period of 60 days or more to notify in advance.

Article 8. Service hours and suspension of Service
1. The service hours are 24 hours a day, except for special cases in business or technology of Company.
However, for operational purposes, Service may be suspended temporarily for a period which is set by the Company. In this case, Company will notify to Member in advance or afterward.
2. Company may suspend Service provision in the following cases.
(1) In case it is unavoidable for facility maintenance.
(2) If there is a concern that Service could be disrupted, such as a national emergency, failure of Service facilities and congestion of Service use, etc.
(3) In case Service provision is impossible due to unavoidable reasons by Company, such as natural disasters.
(4) In case the telecommunications service provider has stopped the telecommunications service.
(5) If the service is discontinued by the public cloud provider.
3. In the case of Article 8, Item 2, Subparagraph 1, Company shall notify at least one day in advance through a notification method registered by Member or posting on Service access page or Company's Service homepage.
4. In the case of Article 8, Item 2, Subparagraphs 2, 3, 4, and 5, Company may temporarily suspend Service without advance notice.

Article 9. Suspension or termination of Service contract
1. If Member intends to temporarily suspend or terminate Service use contract, Member shall notify Company according to the procedure and method previously announced by Company on Service homepage. Company shall suspend Service or terminate Service according to Member’s requested schedule unless there are special circumstances.

Article 10. Service charge
1. Company posts details of Service charge and changes thereto on individual administrator pages.
2. Unless there is a special reason, even if the charge is changed during the Service contract period, the changed charge is not retroactively applied throughout the Service contract period.
3. Member pays to use Service with Credit.
4. Member receives Credit on specified date according to the contract with Company.
5. Credit is valid for one year from the date of receipt, and Credit that have expired will disappear.
6. Member can use Service as much as Member has Credit. Credit will be deducted after using Service as Member used.
7. In case a separate contract is exist, that contract will take precedence.

Article 11. Check and formal objection of Service charge
1. If Member has an objection with regards to Service charge, Member may object to Company in written from.
2. Company shall review the objection pursuant to Item 1 and inform Member the result within 7 days from the date of receipt of the objection. However, if Company is unavoidably unable to notify the result within forementioned period, Company shall notify the reason and redesignated period to Member.

Article 12. Limitation of responsibility and guarantee
1. If a class couldn’t be processed normally due to an error of Service’s system, the amount of Credit deducted will be returned Member’s account as much as it is deducted.However, Company shall not be liable for any indirect, incidental, special, consequential or punitive damages and loss of profits, data, the use, business right or other intangible losses due to the failure of Member’s equipment, software, network or other technology’s failure.

Article 13. Termination of Service contract by authority
1. Company may terminate the contract by authority without separate consultation with Member if Member's use of the service falls under any of the following cases.
(1) If the contents of Service application form are found to be false.
(2) In the case of causing damage to Company by intentional interference with Company's Service operation
(3) If Member violates Article 22. Member’s responsibility of these Terms of Service.
(4) If Member doesn’t take an appropriate measure for the request of Company to resolve suspension of Service contract which specified in these Terms of Service.
(5) If the purpose and method of using Service violates domestic and international laws, and the government agency requests suspension of Service provision through legal procedures.
(6) If Member damages Company or other company’s services or Member’s systems by using Service.
(7) If damage occurs to the other Member’s systems that share the network and Company’s Service operation due to a network attack targeting other operating systems using Service.
2. In the case of a reason under subparagraphs 1, 3 and 4 of Article 13, Company may set an appropriate period to request Member to resolve, and if Member does not take appropriate action on the request for resolution, Company will terminate the use contract.
3. In the case of a reason under subparagraphs 2, 5, 6, and 7 of Article 13, Company may terminate the use contract immediately without notice.

Article 14. Restriction of spammer
1. In relation to spam e-mail(advertising information for profit that is transmitted or posted unilaterally against the recipient's explicit intention to refuse receiving, hereinafter referred to as ‘Spam’) by Member using Company's Service, if it falls under following subparagraphs, Company can restrict or terminate the contract.
(1) When government’s relevant agencies confirm that Member has transmitted Spam, then request suspension of use.
(2) In case of sending Spam in large quantities, which caused or is likely to cause system failure of Service
(3) In case the recipient of Spam requested to reject Spam but continuously resent it.
2. If Member does not faithfully respond to Company's request for Spam complaints, Member shall be liable for all civil and criminal penalties arising from the transmission of advertising information for profit that is transmitted or posted unilaterally against the recipient's express to refuse.

Article 15. Protection of personal information
1. Company shall strive to protect Members' personal information including Member registration information, in accordance with the relevant laws and regulations.
2. Relevant laws and Company's privacy policy apply to the protection and use of Member’s personal information. However, Company's privacy policy does not apply to linked sites other than Company's official website.
3. Company takes necessary measures to ensure safety so that member’s personal information is not lost, stolen, leaked, altered or damaged. However, personal information that Member voluntarily provide online such as, bulletin boards, emails and chatting, could be collected, and used by others. This risk is the individual's responsibility and Company is not responsible.
4. If necessary for identity verification, Company may notify Member regarding the reason(purpose) and requests Member's identification card or a substitute certificate.
5. Company cannot use it for any purpose other than notified in advance. When the purpose is achieved, it will be immediately destroyed in a way that cannot be reproduced.

Article 16. Responsibility of management for Member’s ID and Password
1. Member is responsible for managing their ID and password, and Member shall not allow to be used by third parties.
2. If Member recognizes that their ID and password are stolen or used by a third party, Member must immediately notify Company and follow Company's instructions.
3. In the case of Item 2, Company is not responsible for any disadvantages caused by Member not notifying Company or not following Company's instructions even if Member notified Company.

Article 17. Notification to Member
1. Company may provide Member with various information deemed necessary while using Service by e-mail or other methods.
2. In the case of notification to unspecified Members, Company can substitute individual notification by posting on the notice board for more than one week. However, this section does not apply to notices of changes that adversely affect the rights and obligations of Members.
3. Member shall always keep their information such as e-mail address, mobile phone number, and landline phone number up to date so that they can receive notices from Company. Company does not bear any responsibility for any disadvantages incurred by the customer due to non-compliance.

Article 18. Member’s posting
1. All rights and responsibilities, including the copyright for the post belong to Member who posted it, and Company has all posting rights regarding Service.
2. Company is not responsible for the accuracy and reliability of information posted by Members on Service.
3. Company is not responsible for the contents that posted, transmitted or received through Service and the results thereof. And Company can delete the postings arbitrarily in the following cases.
(1) In the case of content that slanders others, invades privacy, or damages reputation.
(2) If the content violates public order and morals.
(3) If there is a risk of interfering or reducing the stable operation of Service.
(4) If the content is judged to be related to criminal activity.
(5) In case of content that infringes on the intellectual property rights of Company or others.
(6) In case of content posted for commercial purpose, such as advertising a specific product.
(7) If entered information is changed without permission.
(8) In case of stealing another Member's ID and password.
(9) In case the content is for the purpose of cyber protest or wallpapering that does not fit the purpose of the bulletin board.
(10) If it is judged to be in violation of other related laws and regulations.
(11) If it is judged to be in violation of Company's internal regulations.

Article 19. Refund of mischarges
1. If Member pays incorrectly the service charge to Company, Company refunds it in the same way as the payment. However, if it is impossible to refund the erroneous payment in the same way, it will be immediately notified and refunded in the method selected by Member.
2. If an erroneous payment occurs due to reasons attributable to Company, Company refunds the full amount of the erroneous payment regardless of contract costs and fees. However, if a mischarge is occurred due to reasons attributable to Member, Company may deduct and refund the cost required to refund the amount within a reasonable range.

Article 20. Agreement of Member information use
1. In order to improve the quality and quantity of Service for Member who use Service, Company can collect personal information of Member with the consent of Member to provide customized services, internet web services, communication services, events, news mailzine and etc.
2. The personal information collected by Company is limited to the minimum required to provide Service, but more detailed information may be requested if necessary.
3. Company shall not disclose or provide to third party the personal information which is provided by Member without Member’s consent.However, in order to improve the quality of Service which is provide through partnerships with business partners, Company can use the information provided by Member within a limited scope necessary for service use, such as name or address, from the personal information entered at the time of membership registration. At this time, the consent of the user can be replaced by the agreement to these terms and conditions.
4. Member can withdraw their consent to the collection and use of personal information provided to Company at any time.

Article 21. Company’s responsibility
1. Company shall not engage in acts prohibited by these terms of service and do their best to provide Service continuously and reliably as stipulated in these terms of service.
2. Company takes necessary measures to protect and manage Member’s personal information (including credit information) so that Member can safely use Service.
3. Company does not send advertisement e-mails for commercial purposes that Member does not want. However, refusal to receive e-mail shall be done by Member themselves.
4. In principle, Company does not disclose or distribute Member’s personal information to third parties without the consent of Member. However, the following cases are exceptions.
(1) In case there is a request from a government agency in accordance with the provisions of laws such as the Framework Act on Telecommunications.
(2) When there is an investigative purpose for a crime or there is a request from the Information Communication Ethics Committee.
(3) If there is a request in accordance with the procedures set forth in other relevant laws.
5. Company may create and use data on the Member’s personal information of all or part relation to work. And Company may transmit cookies to Member's computer through Service.

Article 22. Member’s responsibility
1. Member shall follow all matters stipulated in these Terms of service, as well as service usage guidelines and precautions.
2. Member shall provide and maintain complete information that is true, accurate and consistent with current facts regarding the contents requested in the registration form.
3. Member is obliged to manage their ID and password, and Member is responsible for all consequences of using their ID and password.
4. Member must not transfer their ID and password to a third party, and if Member is aware that their ID and password are stolen or used by a third party, Member must immediately notify Company and follow the Company's instructions.
5. Member shall not use the information obtained through Company commercially or make it available to third parties by copying, transmitting, publishing, distributing, broadcasting or other methods without consent.
6. Member’s behavior rule
(1) Member is responsible for posts or contents posted by themselves through Service.
(2) Member does not act something illegal or that causes harm or defame others.
(3) Member shall not collect, store and use other people’s personal information.

Article 23. Arbitration of dispute and others
1. Company takes appropriate and prompt action by reflecting legitimate opinions or complaints raised by Member.
2. If it is difficult to process promptly, Company shall notify Member the reason and processing schedule.
3. To arbitrate disputes between Members Company can take any action and proceed without notifying M ember.

Article 24. Liability
1. Company is not responsible for any damages incurred by Member in connection with the use of free services.

Article 25. Disclaimer
1. Company is not responsible for damages that occurs without attributable reasons of Company.
2. If Company is unable to provide Services due to reasons which is specified in the terms of service, the liability will be exempted.
3. Company is exempted from responsibility for Service use failures caused by reasons attributable to Member.
4. Company’s responsibility is exempted with regards to the accuracy of information, data and facts posted by Member on Service.
5. Company does not take any responsibility if a Member uploads a post that violates the law, such as copyright, and all responsibility lies with Member.
6. Company is not responsible for posts written and deleted by Member.
7. Member shall resolve license fee and legal dispute arising from application or commercial software which are installed and used by Member’s cost and responsibility, and Company does not take any responsibility for them.

Article 26. Dispute settlement
1. In case Company's cause is clearly recognized, Member shall notify preferentially to Company through the customer center operated by Company and try to settle the dispute before filing a lawsuit against Company.
2. If a Member files a lawsuit against Company, regardless of conflicting laws or regulations, all claims arising from the use of Service or the terms of service shall be exercised within one year from the date of claim, then it will be extinguished.

Article 27. Jurisdiction
1. All disputes arising out of Service or related to Service between Member and Company shall be governed by Korean courts.

Additional clause

These terms of service are effective from November 1, 2022.

Tae Sung S&E Inc. (Hereinafter Company) values Members' personal information. Company always strives to do its best to protect Members' personal information and complies with all personal related information protection laws and personal information protection law. In accordance with each country’s Personal Information Protection law and related law, ‘Company’ respects the protection of personal information and rights and interests of information subjects. ‘Company’ establishes and discloses the following personal information processing policy and announces any amendments to the personal information processing policy through the website.

1. Purpose of processing personal information
Company processes the minimum amount of personal information necessary for the following purposes.
1) Provision of member services and membership registration
2) Preservation of records for Member consultation, complaint handling, complaint handling, and dispute resolution
3) Attending online lectures and checking the student roll(attendance) book

2. Collected personal information item and its retention period
1) Member registration

Item	Retention Period
e-Mail(ID), Organization, Password, , Name	Until membership withdrawal

2) Student registration

Item	Retention Period
Student’s name, ID, Password, e-mail, Phone Number	Destroy when the object is achieved

※ Items that can be collected during service use or business processing:
browser ID/type/OS, IP, Mac, HDD S/N, IMEI, UUID, search words, cookies, payment records, service use records of Members used for access, date and time of visit, advertising identifier (ADID/IDFA), collected information in accordance with the Electronic Financial Transactions Act, and behavioral information related to service use, such as access records and service use records in the course of using the service.

※ Method of personal information collection
1) Company prepares a procedure which Member can click “Agree” or “Not agree” button for [Privacy Policy]. Clicking “Agree” button, it will be considered that Member agrees to the collection of personal information.
2) Company collects personal information in the following ways.
-Homepage, written form, fax, phone, consultation board, e-mail, event application, delivery request

3. Personal information’s retention period
The company destroys Member's personal information without delay when the purpose of use is achieved and the Member requests to terminate the service. However, exceptions are made when there is a need to preserve it in accordance with the provisions of the law. Company converts and stores account which have not used the service for one year. Company shall announce the fact that the Member’s account is scheduled for dormancy 30 days before the transition to dormancy and expected date of dormancy, personal information items stored separately are used in a way that can notify Members such as e-mail, SMS, etc. However, if the information of notification method is absent or erroneous, it will be replaced with the contents of the personal information processing policy, and when logging in, you can notify us later about destruction or separate storage. This personal information is stored for 4 years and then destroyed without delay. If you do not want to switch to a dormant account, you can log in within the service before converting your dormant account. In addition, even if the account has been converted to a dormant account, if you log in, you can use the normal service by restoring the dormant account according to the Member's consent.
In addition, personal information that shall be kept during a certain period of time according to related laws and regulations are shown in the table below.

Retention Item	Relevant statutory provision	Retention Period
Records of contract or subscription withdrawal, etc.	Act of consumer Protection in Electronic Commerce and etc. (Korean law)	5 Years
Records of payment and supply of goods, etc.		5 Years
Records of consumer complaints or dispute handling		3 Years
Records of display and advertising		6 Months
Book and evidential documents for all transactions stipulated by the tax law	Basic National Tax Act (Korean law)	5 Years
Records of electronic financial transactions	Electronic Financial Transaction Act (Korean law)	5 Years
Visit history for service	Protection of Communications Secrets Act (Korean law)	3 Months

4. Personal information’s disuse and method
In principle, ‘Company’ destroys the Member's personal information in a way that cannot be reproduced once the retention period has elapsed and the purpose of use has been achieved.
Electronic file types are safely deleted using technical methods that cannot be recovered or reproduced and paper which is printed personal information is shredded or destroyed by incineration.

5. Provision of personal information to 3rd party
Company provides personal information to third parties (other persons or other companies/organizations) within the scope notified in the 「Purpose of Processing Personal Information」, and does not provide it beyond the scope except the following cases.
1) In the case of obtaining consent from the Member in advance to provide personal information for purposes other than the purpose
2) When personal information is provided in a form in which a specific individual cannot be identified as necessary for statistical processing, academic research, market research, etc.
3) If there are special provisions in other laws
4) In cases where the data subject or their legal representative is unable to express his/her intention or cannot obtain prior consent due to unknown address, etc., it deems obviously necessary for the immediate benefit of the life, body, or property of the information subject or a third party.
5) In case Company provides personal information collected inevitably to comply with legal obligations within the scope of the purpose of collection

6. Matters concerning consignment of personal information processing
Company entrusts the following personal information processing tasks to work smoothly.

Trustee (consignee)	Description	Period for storing and using
SUREM, Inc.	Sending the text message	Until termination of consignment contract

When concluding a consignment contract, Company prohibits processing of personal information for purposes other than the purpose of entrusted business, technical/administrative protection measures, restrictions on re-entrustment, management/supervision of the trustee, compensation for damages, etc. in accordance with “related laws” and supervises whether the trustee handles personal information safely.
If the contents of the entrusted business or the trustee are changed, Company will disclose it through this personal information processing policy without delay.

7. The rights and obligations of the information subject and legal representative and their exercise
The information subject and legal representative can exercise the following rights as the personal information subject.
1) The information subject can exercise the following personal information protection rights against the company at any time.
- Request to view personal information
- Request for correction if there is an error
- Request for deletion
- Request for suspension of processing
2) If the information subject cannot directly exercise the right, it can be done through an agent such as a legal representative or a person who has been delegated.
3) If the information subject requests correction of errors in personal information, the personal information will not be used or provided until the correction is completed.
4) If wrong personal information has already been provided to a third party, we will correct and notify the third party the result of correction as soon as possible.
5) The information subjects can withdraw their consent to the collection and use of personal information at any time through ‘membership withdrawal’, etc.

8. Measure of securing personal information safety
Company takes the following technical, managerial and physical measures necessary to secure safety in accordance with “related laws”.
1) Minimization and training of staff handling personal information
Company is implementing measures to manage personal information by designated employees who handle personal information and limiting them to those in charge.
2) Conducting regular self-audits
In order to secure stability of personal information handling, we conduct regular self-audits (at least once a month).
3) Establishment and execution of internal management plan
For the safe handling of personal information, Company establishes and implements internal management plan/
4) Encryption of personal information
The Member's personal information is stored and managed with the encrypted password, so that only the Member can know it. For important data, separate security functions are applied, such as encryption and file lock function.
5) Technical measures against hacking, etc.
In order to prevent leakage and damage of personal information caused by hacking or computer viruses, Company installs a security program, periodically updates and inspects it, installs a system in an area where access from outside is controlled, and technically/physically monitors and blocks it.
6) Restriction of access to personal information
Company takes necessary measures to control access to personal information by granting, changing, or canceling access rights to the database system that handles personal information, and controls unauthorized access from outside using an intrusion prevention system.
7) Storage of access records and prevention of forgery
Records of access to the personal information processing system are stored and managed for at least two years, and security functions are used to prevent forgery, alteration, theft, and loss of access records. For security, documents and auxiliary storage media containing Member personal information are stored in a safe place (cabinet, etc.) with a lock.
8) Locking device for document security
Documents and auxiliary storage media containing personal information are stored in a safe place(cabinet, etc.) with a lock.
9) Access control for unauthorized persons
Company set up a separate physical storage location for the personal information managing system that stores personal information, and establish and operate access control procedures.

9. Installation, operation and refusal of devices that automatically collect personal information
1) Purpose of using cookies
Company uses 'cookies' that store and retrieve Member information from time to time. Cookies are a small amount of information that the server (HTTP) used to run the website sends to the Member's computer browser, and is also stored in the Member's computer storage location.
2) Members have the option to install cookies. Therefore, the Member can accept all cookies in the web browser or confirm every time when a cookie is saved, or refuse to save all cookies.
3) In the case of Internet Explorer, it can be set through the “Tools at the top of the browser> Internet Options> Privacy” option.
4) Refusing to store cookies may cause inconvenience in using services that require login.

10. Responsibility for personal information
Company has a person in charge of personal information protection to protect Members' personal information and handle Member complaints related to personal information.
A. Person in charge of personal information
- Name : Kyung-hyun Kim
- Department : Management Strategy Dept.
- Position : Director
B. Claim processing department
- Department : Cloud Business Team
- e-Mail : help@tsne.co.kr

11. Remedy method for infringement of rights and interests of information subject
If Member’s rights and interests regarding personal information are infringed, Member can make inquiries to the related government department, agency or etc.

Name	Homepage	Contact
Personal Information Infringement Reporting Center	privacy.kisa.or.kr	+82-118
Personal Information Dispute Mediation Committee	www.kopico.go.kr	+82-1833-6972
Korean National Police, Cyber Security Bureau	cyberbureau.police.go.kr	+82-182
Korean Supreme Prosecutor’s office, Cyber Investigation Dept.	www.spo.go.kr	+82-1301

12. Change of processing policy
This Privacy Policy is effective from the effective date. In the event of a significant change in the Member's personal information rights, it will be notified through the ‘notice page’ at least 14 days in advance. In the event of any other changes, Company will notify through the ‘notice page’ at least 7 days prior to the implementation of the changes.
Current privacy policy notice date: January 1, 2023
Current privacy policy enforcement date: January 1, 2023

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